Returns, Exchanges & Shipping Issues

We want to make returns, exchanges, and shipping issues as straightforward as possible. Please review the information below and contact the appropriate Lucky Supply department before returning an item or filing a shipping claim.

Returns and Exchanges

Lucky Supply accepts eligible products for a full refund or exchange when the return is requested within 30 days of the order’s confirmed delivery date.
Before sending a return, please email Sales@luckysupply.com with:
  • Your order number
  • The item or items you would like to return or exchange
  • The reason for the return or exchange
  • Any relevant photos or documentation
Please do not send a return before receiving instructions from our team. Return and exchange requests should be submitted by email rather than through Instagram, Facebook, or other social media messages.

Product Condition and Inspection

Returned products must be received in their original condition and are subject to inspection.
Products that have been used, altered, damaged after delivery, or returned in a condition that prevents them from being resold may not qualify for a refund or exchange.

Nonreturnable Products

For health, safety, and contamination-control reasons, the following products cannot be returned or exchanged once they have been opened, unsealed, used, or tampered with:
  • Tattoo needles and needle cartridges
  • Tattoo inks, pigments, and ink-related products
  • Sterile or sanitary products
  • Disposable tubes, grips, tips, and other disposable supplies
  • Gloves, barriers, bandages, and infection-control products
  • Ointments, aftercare products, disinfectants, and other topical products
  • Other consumable products that cannot be safely resold after opening
Unopened products in their original, factory-sealed packaging may be considered for return, provided they otherwise meet the requirements of this policy and pass our inspection process.
This restriction does not apply when an item arrives damaged, defective, or incorrect. Please follow the Shipping Issues instructions below so our team can review the problem and arrange an approved replacement.

Refunds and Exchanges

Once your return is received and inspected, we will promptly process the approved refund or exchange. You will receive an email confirming the outcome of the inspection and the completion of your refund or exchange.
Exchanges are subject to product availability.
Returns requested or received more than 30 days after the confirmed delivery date may be approved at Lucky Supply’s discretion. Approval of one late return does not guarantee that future late returns will be accepted.

Important Return Shipping Information

We are unable to accept return packages shipped through USPS.
Domestic returns must be shipped using FedEx or UPS. DHL is accepted for international returns only.
Packages shipped through an unapproved carrier may be refused, returned to the sender, or experience processing delays.
Please package returned items securely and retain your tracking information until your return has been inspected and completed.
For questions or assistance with a return or exchange, contact Sales@luckysupply.com. We’re here to help make the process as smooth as possible.

Shipping Issues

Although we take care when packing and shipping every order, packages may occasionally be damaged, delayed, lost, delivered incorrectly, or contain the wrong items.
If you experience a shipping issue, please email Shipping@luckysupply.com as soon as possible and include:
  • Your order number
  • A description of the issue
  • Photos of the product, packaging, shipping box, and shipping label when applicable
  • Any relevant tracking or delivery information
Shipping issues should be submitted by email rather than through Instagram, Facebook, or other social media messages.

Do Not File a Carrier Claim

Do not file a shipping claim directly with FedEx, UPS, DHL, or another shipping carrier.
Lucky Supply is the shipper of record and must handle all carrier claims and investigations related to your order.
If you independently file a claim with the shipping carrier, Lucky Supply will be unable to continue handling or replacing the original shipment. A replacement shipment will not be issued under the original order, and you will need to place and pay for a new order for any products you still wish to receive.
You may contact the carrier to request tracking or delivery details, but do not open or submit a claim. Contacting Lucky Supply first allows our team to investigate the issue directly with the carrier and arrange a replacement shipment when approved.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please keep the original product, packaging, shipping box, and all packing materials.
Send us clear photos of:
  • The outside of the shipping box
  • The shipping label
  • The internal packaging
  • The damaged or incorrect item
Please do not discard, use, alter, or return the affected product unless instructed to do so by our team.
Once the issue has been reviewed and verified, Lucky Supply will arrange a replacement shipment.

Lost or Missing Packages

If your tracking information has stopped updating or your package appears to be lost in transit, contact Lucky Supply so we can begin an investigation with the shipping carrier.
Do not file a claim directly with the carrier.
A delayed package does not automatically qualify for replacement while it remains in transit. Once the carrier confirms that the package is lost and the claim is approved, Lucky Supply will arrange a replacement shipment.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:
  • Check around the delivery location
  • Ask other members of your household or business
  • Check with nearby neighbors
  • Contact the carrier for additional delivery details without filing a claim
If the package still cannot be located, contact Lucky Supply so we can begin a carrier investigation.
A replacement shipment will be arranged after the missing delivery has been verified and the claim has been approved.

Carrier Delays

Carrier delivery dates are estimates and may be affected by weather, holidays, service interruptions, natural disasters, or other circumstances outside Lucky Supply’s control.
A delayed package does not qualify for replacement while it remains in transit. If the carrier later confirms that the shipment has been lost and approves the claim, Lucky Supply will arrange a replacement shipment.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for reviewing and providing a complete and accurate shipping address when placing an order.
Please contact Lucky Supply immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
If an address error was made by Lucky Supply, we will correct the issue and arrange a replacement shipment.
If a package is returned, lost, or delivered incorrectly because the customer provided an incomplete or incorrect address, the customer may be responsible for additional shipping charges or the cost of placing a new order.

Claim Review and Replacement Shipments

Lucky Supply reserves the right to review and verify all shipping issues with the applicable carrier before approving a replacement.
Customers may be required to provide photographs, packaging, tracking information, written statements, or other documentation requested by Lucky Supply or the carrier.
Replacement orders will be shipped to the original verified shipping address unless another address is approved by Lucky Supply. Replacement shipments are subject to product availability.